At Al Towba Perfumes, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you use our website.

▪ Information You Provide

When you use our website and services, you may provide information such as your name, contact details, billing and delivery addresses, account details, and order information.

Certain technical information, including your IP address, browser and device information, website activity, and cookies, may also be collected automatically while you browse our website. Payment information may be securely processed by third-party payment providers.

▪ How We Use Your Information

We may use your information to process orders, payments, deliveries, returns and refunds, manage customer accounts and enquiries, prevent fraud and maintain website security, improve our website, services and customer experience, comply with legal and regulatory requirements, and send marketing communications where permitted.

▪ Sharing Your Information

We may share necessary information with trusted service providers, including payment processors, banks, couriers, technology providers, marketing or analytics providers, and authorities where required by law.

We do not sell your personal information.

▪ Cookies

Our website may use cookies and similar technologies for website functionality, preferences, analytics and marketing. You may manage cookies through available website controls or your browser settings.

▪ Marketing Communications

Where permitted, we may send you information about products, offers and promotions. You may unsubscribe from marketing communications at any time.

Essential communications relating to your orders, payments or account may still be sent.

▪ Data Security and Retention

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse or disclosure.

Information is retained only for as long as reasonably necessary for business, transaction, legal and regulatory purposes.

▪ Your Rights

Subject to applicable law, you may request access to, correction or deletion of your personal information or withdraw consent where applicable.

Privacy-related requests may be submitted through the contact details provided on our website.

▪ Third-Party Services and International Transfers

We may use third-party service providers that process or store information within or outside the UAE. Where applicable, personal information will be handled in accordance with applicable data protection requirements.

Third-party websites and services are governed by their own privacy policies.

▪ Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.