This Shipping Policy applies to orders placed through our website and explains the delivery terms for purchases from Al Towba Perfumes.

▪ Shipping Destinations

We deliver within the United Arab Emirates and to selected international destinations available at checkout. Shipping availability may vary depending on the destination, product type and applicable courier or transportation restrictions.

▪ Order Processing

Orders are processed after successful order confirmation and payment, where applicable. Processing times may vary during weekends, public holidays, promotions or periods of high order volume.

Once your order has been dispatched, available tracking or delivery information may be provided.

▪ Delivery Time and Charges

Estimated delivery times and applicable shipping charges will be displayed at checkout or communicated during the ordering process.

Delivery times are estimates and may be affected by courier operations, customs clearance, public holidays, weather or other circumstances outside our reasonable control.

▪ Delivery Details

Customers are responsible for providing complete and accurate delivery details, including the recipient's name, address and contact number.

Incorrect or incomplete information may result in delays, failed delivery or additional delivery charges.

▪ International Shipping

International orders may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country. Unless otherwise stated, these charges are the customer's responsibility.

Customers are also responsible for ensuring that ordered products can be lawfully imported into their destination country.

Certain perfumes, sprays, liquids, fragrance products or other items may be restricted from shipping to particular destinations due to courier, customs or transportation regulations.

▪ Delivery Issues

We are not responsible for delays caused by circumstances outside our reasonable control.

If an order cannot be delivered because of incorrect delivery information, refusal to accept delivery, failure to collect the shipment or inability of the courier to contact the recipient, additional charges may apply for re-delivery or return of the shipment.

▪ Problems with Your Order

If your order arrives damaged, incomplete or with incorrect items, please contact us within 24 hours and provide your order details and additional information where applicable.

Claims and any applicable replacement, return or refund will be handled in accordance with our Returns Policy.